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Why Technical Support Matters in Custom Automation

Sep 18, 2018 11:34:00 AM / by Seth Angle posted in Technical Support, Custom Automated Equipment,

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Purchasing custom automation equipment is unlike most other capital equipment expenditures. Capital equipment purchases are often standard “catalog” items that have been researched, developed, optimized and sold over a long period of time. These off-the-shelf products are typically designed to accommodate a wide variety of customers. The purchase experience is predictable: buy, receive, plug in, and use for the lifetime of the equipment. 

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